Welcome to my website where I provide information for the benefit of people with smell disorders, carers, health and social care professionals and others with an interest in smell disorders.
Please be aware that the information given in this website is not medical advice. We always recommend you speak to your doctor about any concerns.
By using this website, you are agreeing to these terms and conditions of use, which together with the Privacy Policy govern ckos’s relationship with you. If you disagree with any part of these terms and conditions, please do not use the website.
The terms ‘ckos’ or ‘I’ refer to Chrissi Kelly on Smell (ckos).
The term ‘you’ refers to any viewer of this website.
Using the website
The material on this website is free to use and can be accessed by anyone.
Service access
While ckos endeavours to ensure that the website is normally available 24 hours a day, we shall not be liable if for any reason the website is unavailable at any time or for any period.
Access to the website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Licence
You are permitted to print and download documents and extracts from the website for your own use on the following basis:
– no documents or related graphics on the website are modified in any way;
– no graphics on the documents or website are used separately from the corresponding text; and
– The copyright and trademark notices and this permission notice appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in all documents and other material on the website (including without limitation photographs and graphical images) are owned by ckos. For the purposes of this legal notice, any use of the documents and/or extracts from the website (other than as set out above) for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use the documents and/or website automatically terminates and you must immediately destroy any downloaded or printed document and/or extracts from the website.
Any rights not expressly granted in these terms are reserved.
Intellectual Property
All intellectual property rights relating to this website are reserved.
You may use the material contained on the website freely for your own non-commercial home use. So, for example, you may download, copy or print pages on the website to help you understand the disorder or suggested therapy.
Any other use, including commercial use, publication, transmission, adaptation, storage or distribution of ckos content, user-generated content, logo, graphics or any other material is strictly forbidden without the express permission of ckos. Please be in touch if you are unsure what you can use and how.
Disclaimer
Nothing in this website is intended to constitute professional advice for medical diagnosis or treatment. We always recommend that anyone with a smell disorder seek appropriate medical advice. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements and that they are used in accordance with instructions.
No warranty or guarantee in relation to any information, data, text, graphics, links, code or other material available on the website is made, and ckos will not be liable to you for any loss or damage arising in connection with your use of the site.
If you wish to access material through a link on our site this is entirely at your own risk. Some information is supported by links to scientific research articles which may be behind a paywall: liability for any related costs is entirely your own. We make no representations as to the suitability or accuracy of any linked information, and you should be careful to check how any third-party site may use your data.
Links to and from other websites
Links to third party websites on the website are provided solely for your convenience. If you use these links, you leave the website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the website, you do so entirely at your own risk.
Events, Training, and 121 sessions – cancellations
If you wish to cancel your attendance to one of the above, to receive a refund, please cancel your attendance a minimum of one week prior to the date of that event. To do so, you must email us at info@ckos.co.uk and clearly provide your name, the event you wish to cancel attendance at, and your order number (as provided in your confirmation email on the date of purchase).
If we cancel, you will automatically be refunded your ticket price, unless you choose an alternative date when offered.
Methods of Payment
All payments are independently processed through third-party services. Therefore, this Website does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.
If a payment through the available methods fails or is refused by the payment service provider, the Website shall be under no obligation to fulfill the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by the User.
Indemnity
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.
Third Party Links
As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.
Orders
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e‐mail (or by other means if no e‐mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website.
The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same.
Price and Payment
If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you (if your delivery address is inside the European Union (‘EU’) see ‘Customs clearance responsibilities for EU delivery addresses’). You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
Please note that when shipping goods from outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If payment is to be made via a credit card a pre‐auth value of £0.01 will be held against the card until the card issuer validates the payment.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with the ‘Orders’ section above, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.
You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non‐delivery.
If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.
You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.
We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.
Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at:
Changes to terms and conditions
We reserve the right to change these Terms and Conditions. Please review them regularly to ensure you are aware of any changes. Your continued use of the website after changes are posted means you agree and are legally bound by them.
Governing Law
These Terms and Conditions shall be governed by the laws of England and any dispute arising shall be subject to the exclusive jurisdiction of the English courts.